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24/7 Support Center
24/7 Support Center
We aim to ensure your complete satisfaction with every purchase. If you’re not fully satisfied, you can request a return or refund under the following terms:
Eligibility: Items must be returned in their original condition, unused, and with all packaging intact within the specified return period (usually 7–14 days from delivery).
Process: Contact our support team or submit a return request through your account. We’ll guide you through the return process.
Refunds: Once we receive and inspect the returned item, your refund will be processed to your original payment method within a few business days.
Non-Returnable Items: Certain items such as perishables, personal care products, or customized goods may not be eligible for return.
Exchange Option: You may choose to exchange the product instead of requesting a refund, where applicable.
You may request a return within 7 days of receiving your order.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
Certain items such as perishable goods, personal care items, or customized products are non-returnable.
To initiate a return, please contact our Customer Support Team with your order number and reason for return.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or damaged item sent).
We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, please contact us immediately after receiving the product.
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We specialize in delivering authentic brands such as Africa Village, TRS, Aashirvaad, 2PM, Aama Ko, and many more — ensuring freshness, purity, and taste in every product we offer.
